Monday, October 26, 2009

ST Forum: Real estate agencies with zero complaints should be rewarded

26 Oct, 2009
Real estate agencies with zero complaints should be rewarded

I READ with interest the report, 'Poor service is top grouse against real estate agents'.

What we need to address is the company culture that spreads from the agency boss all the way down to agents.

To motivate agencies to take responsibility to produce ethical agents, they should come up with a set of house rules and emphasise them.

Agencies should be rewarded if they produce zero complaints or at least the lowest number of complaints. And agencies that produce the most rogue agents should be penalised.

Daniel Choy

Team Marshe
Martin Koh/ Sherry Tang
93833992/ 98444400
www.marshe.net
www.smart-home.webs.com

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